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FAQ

FAQ

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Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

How can I contact you? 

Please note that our support emails is support@colorelaxation.com. A customer service representative will reply to your email within 24 hours. Alternatively, you can reach out to us through our Contact us Page here or drop us a line to

1-909-3214051 Mon-Sat 9am-6pm EST

Questions regarding tracking? 

Check our Track Order Page

I don't have Paypal account, can I make a purchase ?

Sure, when you are getting to Paypal page, just choose “Pay with Debit or credit card”. You don't need to create an account for that

What is your Refund Policy?

If you're unhappy with your order for any reason, let us know through the contact form or just shoot us an email at support@colorelaxation.com

All you'll have to do is ship the item(s) to our location and we'll extend you a full refund upon receipt and item inspection. 

See our full Return Policy here

What is your Exchange Policy?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@colorelaxation.com

 Exchange Policy here. 

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