FAQ

FAQ

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Do You Ship Worldwide?

Yes, we offer complimentary shipping to over 200 countries worldwide. However, there are select locations to which we are unable to ship. If your location is among these exceptions, we will notify you immediately to find a suitable solution.

Order Cancellation

You have the flexibility to cancel your order at any point before it ships. Should you wish to cancel or modify your order for any reason, please contact us within 12 hours of placing your order. Unfortunately, once your order has moved to the packaging and shipping phase, we are unable to halt the process.

How Can I Contact You?

For any inquiries, you can reach out to us via email at support@colorelaxation.com. Our dedicated customer service team strives to respond within 24 hours. Alternatively, you can use our Contact Us page or call us at 1-909-321-4051 Monday to Saturday, 9am - 6pm EST for immediate assistance.

Tracking Your Order

Stay updated on your order’s status by visiting our Track Order page. Here, you'll find detailed information on how to track your order and what to expect during the shipping process.

What Is Your Refund Policy?

Your satisfaction is our priority. If for any reason you are not satisfied with your purchase, please let us know. You can return the item(s) to us in its original condition within 30 days of receiving your order. Upon receipt and inspection of the item(s), we will issue a full refund. For more detailed information, please visit our Return Policy page.

What About Exchanges?

We replace items if they are defective or damaged upon arrival. To request an exchange for the same item, please email us at support@colorelaxation.com. Visit our Exchange Policy page for detailed instructions on how to proceed.

What Payment Methods Do You Accept?

We accept a wide range of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and more. Our checkout process is secured to ensure your personal and payment details are kept confidential.

Is My Personal Information Secure?

Absolutely. At Colorelaxation, we prioritize your privacy and security. We employ advanced encryption and security protocols to ensure your personal details are protected. Your information is never shared, sold, or rented to third parties. Shop with confidence knowing your data is secure with us.

Can I Change My Order After Placing It?

Yes, you can make changes to your order before it is shipped. This includes changing the size or color of an item, adjusting the quantity, or updating the shipping address. Please contact us as soon as possible to ensure we can accommodate your request.

How Do I Apply a Promo Code?

To apply a promo code to your order, enter the code at checkout in the designated field. Your discount will automatically be applied to the total amount. Please note that only one promo code can be used per order, and promo codes cannot be combined with other offers.

Do You Offer Gift Cards?

Yes, we offer gift cards that are perfect for any occasion. Our gift cards are delivered electronically and contain instructions on how to redeem them at checkout. Gift cards have no additional processing fees and are a great way to give the gift of creativity to your loved ones.