Return and Refund Policy

Return and Refund Policy
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Everyone at Colorelaxation.com is committed to making sure customers are satisfied with the products and happy with their purchases. In the event that your Painting by numbers, diamond painting or other products are not what you expected, you are free to return it within 30 days of your purchase date, no questions asked. We keep things simple.   

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

How to make a return

Send an email to support@colorelaxation.com - Before a return can be processed, we need to verify the purchase was made on colorelaxation.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of the products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Paypal account, within a 7 days.

Receiving your refund - Colorelaxation.com does not charge restocking fees. You will receive a full refund to the credit Paypal account originally used.

Exchanges (if applicable)

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@colorelaxation.com

Shipping charges - Customers are responsible for shipping costs back to Colorelaxation.com. However, Colorelaxation.com will refund 100% of what you paid us.  We will not deduct any original shipping charges out of your refund.

Damaged or incorrect orders

If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.

Please email support@colorelaxation.comwith your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim.  

The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.